What if I have a problem with my app?

If you’re experiencing problems when logging into the Rider App, please check the following:

  1. You have good internet connectivity
  2. You are using the phone number or email address registered to your Deliveroo account. When entering your phone number leave out the first 0 so it reads "+614..."
  3. You have an up-to-date version of the app. You can download the latest version here.
  4. You have enough storage in your phone

If you are still having problems please contact Rider Support via the Help Centre and select ‘Contact Us’

Have more questions? Submit a request

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