FAQ
- ★ What forms of ID are accepted in ACT?
- ★ What forms of ID are accepted in SA?
- ★ What forms of ID are accepted in NSW?
- ★ What should I do if I experience any symptoms of coronavirus and/or I’ve been tested for COVID-19?
- ★ I want to stop working with Deliveroo, what should I do?
- ★ Can I get a reference from Deliveroo?
- ★ How do I get a copy of my police check?
- ★ Can someone else use my account?
- ★ How do I update my personal details?
- ★ How can I change my vehicle type?
- ★ How can I get new rider kit or replace old/broken items?
- ★ What equipment can I use to make deliveries?
- ★ Where can I see up to date fee incentives?
- ★ How are fees calculated?
- ★ What should I do if I think there is something wrong with my invoice?
- ★ Can I change the map settings in the Rider App?
- ★ How do I download and log in to the Rider App?
- ★ What should I do if I can’t find a customer who ordered alcohol?
- ★ How should I check ID for alcohol deliveries?
- ★ How do I deal with double / stacked deliveries?
- ★ What can I do if there’s a long wait at the restaurant?
- ★ What should I do if there are items missing from an order?
- ★ What should I do if the food or drink spills?
- ★ Do I still get paid if an order is cancelled?
- ★ What if the customer’s address doesn’t match the pin drop on the map?
- ★ What is Deliveroo's Rider Privacy Policy?
- ★ What forms of ID are accepted in VIC?
- ★ What should I do if I can’t find the customer?
- ★ What if I have a problem with my app?
- What is the admin fee on my invoice?